What personal data we collect and why we collect it
When visitors leave comments on https://proseriessupport.com we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Users use contact forms to get assistance for their ProSeries software. We ensure that the information collected via contact forms is only used for the purpose of providing answers to customer’s queries. The contact form collects data such as Name, Email, Phone number, etc. We make sure that customer identity is secured and is not compromised in any form. If you have any queries regarding contact form. Contact us on firstname.lastname@example.org
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on our support website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your contact information
You can connect with us through any of our channels like our customer support email i.e. email@example.com or our toll-free ProSeries support phone number +1877-708-5420. You can also send a direct message via our support chat on our website.